Returns & Exchanges

At Kisah, we strive to ensure your fashion journey is seamless, offering a hassle-free 14-day window for returns and exchanges on all unworn items. We are dedicated to providing you with the perfect fit and style to complement your unique story.

Return Process

• 1.
  Initiate Request

  Log into your Kisah account and navigate to your order history to select the items you wish to return or exchange.

• 2.
  Pack with Care

  Place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.

• 3.
  Schedule Pickup

  Choose a convenient time slot for our courier partners to collect the package from your doorstep at no additional cost.

• 4.
  Quality Check & Refund

  Once your return reaches our warehouse and passes a quality inspection, your refund or exchange will be processed within 5-7 business days.