Frequently Asked Questions
Everything you need to know about your Kisah experience.
How do I determine the right size for me?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as our artisanal cuts may differ from standard fast-fashion sizing.
What is your return and exchange policy?
We offer a 14-day return policy for all unworn items in their original packaging. Please visit our returns portal to initiate a request for an exchange or a full refund.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
Are the fabrics used sustainably sourced?
At Kisah, we prioritize ethical sourcing. We use high-quality natural fibers and work closely with manufacturers who adhere to fair labor practices and environmentally conscious production methods.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 2 hours of placement by contacting our support team via live chat or email.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.